Refund policy

Returns & Replacements

At Aroma Mystique, every creation is produced in small batches and handled with care at every stage. Each order is carefully checked, packed, and dispatched to ensure it reaches you in perfect condition.

As fragrance is a deeply personal experience, all purchases are considered final.
We do not offer refunds. Replacements are provided only in eligible cases outlined below.

1. Eligible Cases for Replacement

We will be happy to assist with a replacement in the following situations:

  • Incorrect product received
  • Missing item in the order
  • Product damaged during transit

To request assistance, please write to hello@aromamystique.com within 24 hours of delivery.

Kindly include:

  • Your order number
  • A brief description of the concern
  • Clear photographs of the product and packaging
  • An unboxing video (required for verification)

Our team will review your request and guide you through the next steps.

2. Non-Eligible Cases

We are unable to offer replacements in the following cases:

  • The product has been opened, used, or tested
  • Damage occurring after delivery due to handling or storage conditions
  • Dissatisfaction based on scent preference

Fragrance can vary from person to person. If you are exploring new scents, we recommend beginning with a discovery set.

3. Replacement Processing

Once approved, replacements are processed within 7–10 business days after verification.

4. Order Cancellations

Orders may be cancelled only before dispatch
Once an order has been packed or shipped, cancellations are not possible

For cancellations made prior to dispatch:

A nominal ₹50 processing fee will be deducted

This helps cover unavoidable costs such as payment processing and order preparation.

5. Courier Responsibility

In the unlikely event of an error on our part (such as an incorrect item sent), Aroma Mystique will take full responsibility for courier and replacement costs.

6. Our Commitment

We understand the anticipation that comes with receiving your order. Every parcel is carefully inspected before it leaves our studio. If anything is not as expected, we are committed to resolving it with fairness, clarity, and care.

Contact
Email: hello@aromamystique.com
Working Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)

Last Updated: April 2026